Welcome to Colonial Toyota

The only reason I gave it 2 Stars is because of the salesman that took care of me personally, he was great , otherwise than that very unhappy , I’m still waiting for something that they promised me November 4, 2024 and here it is January 13, 2025 , I’ve written to everyone, even the owner Bobby Crabtree. No response from NO ONE !!! Maybe it’s because my truck isn’t a Toyota. SMH🤦‍♂️ Extra. Right after I posted this they called me to let me know that what they promised me was in. The original salesperson Joey Philson gave me a call , seems to me they pull him aside , when in actuality he was great. It was the service dept. That needs to be reprimanded, they are the ones I was having problems with from the beginning. On 3 different occasions. I feel bad for the salesman cause he was great. Hopefully they will straighten out the service managers. They are the ones TO BLAME !!

Received great help from Steven Reyes. He helped me purchase my new Toyota Rav4.

Had a 9 am appointment for a tire rotation and oil change. Sat there for 2.5 hours with my 4 year old then after I check on the status they tell me they haven’t started it and it’ll be about another 2.5 hours. The poor excuse I was given is “ that’s just how it works here”. Needless to say they will overbook at the cost of customer experience. I was going to buy another Toyota but will not be purchasing it from here next time.

I had a great experience working with Cris, He was incredibly helpful, professional, and efficient. I got my car on the same day and secured a great deal. Cris F. made the entire process smooth and stress-free. Highly recommend working with him if you’re looking for excellent service!

Fizemos a compra com o junior e só tenho elogios,rapaz muito atencioso e prestativo em todos os momentos 👏🏻👏🏻👏🏻👏🏻

I will say buying our new Toyota through Colonial was an easy and pleasant experience. Our salesperson Quincy Rivera was most knowledgeable and helped us each step of the way. Highly recommended. Ask for Quincy by name.

The quality of the service department has significantly declined since I purchased my vehicle 8 years back. Early on the service was prompt and courteous. My last appointment required a 3 hour wait for an oil change and I made an early appointment to avoid any service backups. So this will be the last time I bring my car for service here. Do not know who is to blame for this decline, but damage has been done!

First off me and my wife had a very positive experience purchasing our Highlander with my Toyota dealership and our professional salesman Anthony Mao was wonderful throughout the entire process. After a month of waiting for our car ,Anthony was able to upgrade us to an even better choice . Our car arrived just a few days before thanksgiving for us to enjoy with our family! We are loving all the features our Highlander comes with. Especially that it’s the 25th edition with the beautiful portobello interior !!! We’d like to show our appreciation through a positive review for the dealership and especially Anthony for being the best salesman we’ve ever encountered. Anthony truly went above and beyond in making sure we were satisfied with our purchase and experience. We also want to thank the finance team made buying process quick and easy. I highly recommend Colonial Toyota in Milford. Customer . Paul Souksavath

Sem duvida o melhor lugar pra vc que quer comprar seu carro, otimo atendimento, e com os melhores vendedores, ( Junior Farias ).

Les recomiendo mucho a Junior. Muy amable y buena persona te ayudara a elegir el carro que necesitas.

What a great experience I had with a gentleman name jose Rodriges and at colonial Toyota of Milford. Found my dream truck and it was such a great vibe in there I felt it as soon as I enter this dealership I can tell this place was different then the other dealership I have visited before going to colonial Toyota of Milford thank you guys again and good looking out joseI owe you big time and thank you also see you guys soon.

Jose Rodriguez Es un exelente vendedor me dio toda la atencion y contesto todas las preguntas que le hice sovee el carro .

We worked with Cristopher Figueroa to buy our new Camry and could not have been happier with our experience. We set an appointment on the weekend for our test drive and Cristopher was at the door waiting for us when we arrived. We wanted the car we drove but in a different color that was set to arrive in a week. He called us the morning the car we wanted arrived and drove it home that day! Thanks!

Terrible service department,don't bother making an appointment because they don't work on your car at that time anyway,it has now been a 4 hour wait for an oil change.Hope to see this place go out of business soon.

Really happy with the treatment from Jimmy Cordero and Denio Gomes. A great experience here at Colonial Toyota. I will come bKc soon to buy another car from this young man Jimmy. Thanks to everyone in this dealer and see you soon

Cris Figueroa was excellent helping to buy my new car and the staff was not only friendly but also highly skilled..

Elijah was great and efficient was able to purchase the truck I wanted and was no longer than a 2 hour process. I don’t know where the delay is, but I Brought my new truck in to have a roof rack installed, WeatherTech floor mats, and a JBL speaker put in (part of the purchase price of the truck) and my truck has disappeared into colonial’s bureaucracy. I am currently without my pick up truck. Colonial’s service has totally dropped the ball on this.

Came here to Colonial Toyota looking for a new daily driver and I was immediately approached in the parking lot by a salesman named Junior Farias he answered all my questions and after talking to him and getting to know him he helped me settle on a 2025 Camry and I can’t be happier and the biggest thing is I never felt pressured to make any decisions I highly recommend if you come to Colonial Toyota ask for Junior by name

Best car buying experience I’ve had in New Haven County. Anthony is the best, try to reach him when looking for a new car. Definitely recommended this dealership.

Gostaria de agradecer o Victor Braga pela ajuda e pelo excelente atendimento. O processo foi muito simples e rápido. Eu estava em dúvida entre dois carros, e ele me explicou cada detalhe e me ajudou a escolher o que seria melhor para a minha família. Recomendo muito!

Updated review 11/17/24: While I was happy with the sales process at Colonial Toyota, I have been nothing but disappointed with the post-sales treatment, and thus have no choice but to reduce my rating from 5 stars to 2 stars. My temporary plate is set to expire on 11/18. On 11/9, I texted my sales representative, asking when I could expect the new registration, because we were coming up on the expiration date. He said it should be there that week. On 11/12, I let him know I was on a work trip nearby (I live in Brooklyn and the job was in New Haven), and could come pick up the registration in person if it was ready, instead of them having to mail it. No response. On 11/13, I said I was leaving New Haven and asked if it was there. He said no. I asked what do I do if I don’t get it before it expires? No answer. On 11/14, I called the dealership and spoke to someone else. He didn’t have an answer for me but said to call back the next day. I ended up getting stuck at work and couldn’t get away for a call, but they also didn’t call back and leave a message or anything. On 11/16, I called my sales representative directly. He said he was about to go on a test drive with a customer, but that he would call me when he got back. He didn’t call, so four hours later, I sent a text asking if he found anything out. No answer. On 11/17, the day before my temporary plate is going to expired, I called the dealership and spoke with another person. He said the DMV was closed (Sunday) and that I’d have to call back the next day. I said I need to know what my options are, because the plate is expires tomorrow. He placed me on hold, and I waited over 50 minutes before using my other phone to call the dealership again. A new person answered and said the first person I talked to was out on a test drive. Who puts someone on hold and then goes on a test drive without updating me?!? Anyway, this guy said that my only option was to come in the next day to get a new temporary plate. What?! Now I have to take a day off work and make a 5 hour round trip drive?! I literally told my sales representative I was nearby earlier in the week; he could have told me going in to get a new temporary plate was an option while I was nearby. Now I am heavily inconvenienced. I want to get one thing straight. I know the DMV sucks, and even if the registration being late is their fault (I have no proof of whether it is or not), it doesn’t matter. My frustration is less about the late registration, and more about the lack of communication. I shouldn’t have to jump through this many hoops to avoid getting ticketed & towed for having an expired plate. ESPECIALLY not when this dealership charges $1000 for a doc fee, the highest out of anyone else I’ve ever seen. ——————————— Original review 10/19/24: Francisco not only got me a great trade in value for my Prius, but also a discount on a Sienna, when most other dealers are charging over MSRP. Well worth the 75 mile drive to get away from the scummy NYC dealers.

Gracias a Teresa por su excelente servicio...merece un aumento

Feliz con mi nuevo carro gracias Colonial Toyota y Jose Rodriguez un excelente y atento vendedor que hace todo lo posible por ayudar. Gracias JOSE RODRIGUEZ 100% recomendado.

Quincy was great helped me get my first car ! Will make sure I send everybody I know who wants a car to him! For ever appreciated

Erik Hernandez got everything that he has done for me. Kudos to Erik. Go Toyota!

Loved being Tailgated down the parkway by an employee, only to have traffic keep me directly behind them till they pulled right into Colonial Toyota this morning at 7:10am in a White lifted Toyota Tundra. Very nice reckless driving into work 👌

Gracias a Teresa por su buena atención y su amabilidad, obtuve muy buen trato de su parte 👍

Junior was very helpful in helping me select the model. Corolla Crossover Hybrid

Exceptional customer service and great communication. Andre made buying my first car so much easier than I thought it would be. He was helpful and really went the extra mile to make sure I got what I wanted and always went the extra mile to make sure it was done right. Extremely grateful that he made a complicated process a breeze that let me enjoy the experience. Thank you!

Elijah, worked some magic to get me into my new Corolla GR. It was a pleasure to do business with him, and all of those at Colonial in Milford.

Loved this place. Bought 3 cars from here in the last 4 years. The service centre got a whole fresh new look but no offense the service it self keeps getting worse every time I’m here. The fact that I feel like you guys are doing me a favor when I bring in my car for service all the time is all levels of wrong. The wait times when dropping of my cars for service is ridiculous. This recent incident just made me realize I should take my business elsewhere. scheduled an appointment for a recall online, called them to reserve a loaner the day before and someone there, I don’t know who, CONFIRMED that one was reserved. Also the purpose of the call was to make sure they understood I was bringing in this car for a recall cause those tend to take more time to fix. I get call day of appointment saying recall takes time to fix and need to reschedule 😳😳. But wait, I have a loaner so that’s cool. No sir you don’t and no sure who you spoke to but we’re going to have to reschedule. I took the time to call you guys the day before to let you know I was bringing in my car for a recall and no one told me you needed more time you confirmed loaner was reserved and you call me the day of service to let me know I can’t have this issue fixed after having taken a day off work??? You gotta be kidding me..

I just bought a RAV4 from Aundray Archer. He was an excellent salesman to work with. Aundray was professional and personable and easy to work with. If you are going shopping for a Toyota, find him. He made negotiations easy and I am very happy with my new car! So drive past all those other Toyota dealerships and get to Aundrey at Colonial!

Great experience! We were taken care by Valeria Colodetti, who went above em beyond to make sure we would get exactly what we need it. Me and my fiancé had two different budgets and we end up with his (which made more sense) and Valeria and Vanil helped us to get the most we could within the budget. Valéria stood on top to make sure we got everything that came with the deal very quickly. She is very polite, helpful and very easy to work with. We are very pleased with her work.

The most unbelievable experience here at Colonial Toyota. Fastest and easiest purchase I have ever had. Elijah was the best- chill- efficient salesman. I recommend you ask for him!

Overall fantastic experience, Elijah made everything super easy and was awesome! Everything went extremely smooth and we can’t wait to see him for future purchases! Thank you to him and Crabtree Toyota!

It was an unpleasant experience with Colonial Toyota. If you want to buy SUV hybrid, find a another brand. Find a right salesman too.

Best place if you need a reliable car. Best salesman Dave Fowlin ask for him if you go!!! A1 service

Thanks, Juan

Gracias André chin por su atención exelente atención y orientación

Great experience. The employees are very knowledgeable and experienced.

Bought a Tundra today and had a very pleasant experience. Our salesman, Elijah Franceschini could not have been more professional or courteous during our transaction. Highly recommend him and his team for your next purchase. Thank you, Elijah. You are the best.

Jose Rodrigues nos an tendió muy bien muy amable y está pendiente de todo

Gracias a Junior y Has por su excelente servicio por ayudarme con el mejor precio y aprobacion los mejores!!! Muchas Gracias!!

Steve Fabre was great to work. Highly knowledgeable and willing to go the extra mile. Great experience. Highly recommended!

On November 23, 2024 I walked into Colonial Toyota and was immediately greeted by Eric Franceschini and Steven Reyes. These two gentlemen were knowledgeable, professional and attentive. Need I say they worked with me and I purchased a beautiful 2024 Rav 4 hybrid. I then met with Michael Lavelanet who was equally as attentive and knowledgeable. Great dealership, nice people, highly recommended!

Bought a Sienna from this dealership. Price was very reasonable (at msrp) and no weird markup. The salespeople (car / warranty) aren't pushy and will give you the time needed to understand the fine print on their products (warranty / service). This way, you can make an informed call on if they're worth it. Syed helped me through the sales process and was very friendly and approachable. One of the nicer dealerships I've been to. On warranty fine print...most but not all parts covered. But parts not covered mostly make sense (wheels, brakes etc) On service fine print...same as above. The cost covers the core service listed by mileage. If anything else is found not covered by warranty, it's still extra. But if you do maintenance every 5k, it should be a 20% discount on core, but do verify yourself since things will change over time

Colonial Toyota Milford created such a relaxing and respectful car buying process -- I highly recommend working with them and with Mike specifically. I had been looking for a Venza for a couple of months at other dealerships and was so annoyed by the process that I thought about not bothering anymore. I felt like I was getting ripped off and that sales people were trying to push cars to get them off their lot instead of listening to me and delivering what I wanted. I vented about this to a friend who said she had a hassle free experience with Colonial in Milford about 2 or 4 years ago and recommended I try them. She also mentioned that the dealership has a good reputation with their employees in terms of retention and promoting people, which made me more interested in working with them. I reached out to the salesperson she had worked with, Eddie, who had already been promoted to a new position. He worked with me while also coordinating with Mike, the salesperson. They made the process incredibly easy. Mike was very, very responsive and knowledgeable about the car. He is also just fun to work with and is very personable. Gabriel who helped finish the process with all the paperwork was also great. He explained everything and it didn't feel like we were now tacking on hundreds to thousands of dollars before my final signature. I wish I had just started my search with Colonial in Milford and saved myself the headache.

José Rodrigues the cars salesperson the best number 1

I went to Colonial Toyota to look for a car, and was surprised to see the car i wanted newly arrived on the lot. I worked with Junior and Victor, and they were very accommodating and worked with me on figuring all the details out and come to a deal I was happy with. They even stayed extremely late to help figure out all the logistics of my insurance, long past their work hours were done. Really appreciated them both and would definitely recommend Colonial Toyota in the future to anyone looking to buy a car!

Just leased a 2025 rav4 hybrid. Chris F was very helpful and knowledgeable from start to finish. I was able to get a fair price on my trade in (have that blue book value ready) and there were no last minute surprises. I would definitely recommend Colonial Toyota

I bought my first Toyota with Steven Reyes , he is the best sales person I’m very happy with my first Corolla ❤️

Shout out to Hector in parts. He was very knowledgable in helping me find the parts I needed. He was also very courteous and pleasant to deal with. I could have spent hours online trying to navigate cryptic diagrams, but Hector saved me all the trouble. I buy parts from many dealerships, and the service he provided was top notch. Thanks Hector.

Erick F & Steven Reyes fast service on RAV4 we got two today same color and save a lot on the deal .

Disappointed in the service waiting room...at least have free coffee...I've been to many dealerships and waited...this one is the worst

Gracias Jose Rodríguez por atendernos bien🙏

Great salesman

I had an amazing experience with Tales. We went to Nissan first and they tried to push me on a car I didn’t like. When I got here Tales was very welcoming and friendly, he was the whole time with a big smile on his face and I felt understood. He wasn’t just trying to get my money, he was actually trying to find what was best for me and my family and he did. We are extremely happy and satisfied with our new vehicle and with the service we were offered.

Quincy was amazing and got my family our dream car

Great experience, with Elijah and Gaby!

Simplesmente a melhor experiência, e muito prestativo, Júnior Farias, the Brazilian salesman took care of my friend Monica by putting together a trade in deal and having her drive out the lot in a brand new Toyota, but that’s not all!! He didn’t just sell her a car , he took the time and went over line by line explaining everything along the way , much like a financial advisor and a car salesman all put together in one!! You can tell that he has the best interest of his costumers in mind while putting together a deal, the compassion and attention to detail and the warmth is out of this world. He explained to me His moto is to treat costumers like family members in such a way that those new members bring their respective family in to see him, I can tell his Toyota family is going to grow exponentially even further as he has just added a new brother and sister to the mix. Thank you 🙏 Junior Farias and Colonial Toyota for taking care of Monica!! And I will be back to trade in my accord for that new Camry XSE 🙌

I had the pleasure of working with Sayed at this wonderful establishment. His courteous, professional, and knowledgeable approach made me feel confident in my purchase. The entire team at Toyota creates such a welcoming and positive atmosphere that I felt welcomed in their dealership. I will definitely be returning for my next vehicle!

Eddie was the most amazing manager. He kept it transparent, which made the transaction smoother than anticipated. Not to mention, Quincy, he helped from the road test drive to getting the logistics aligned so I didn't waste any unnecessary time while at the dealership. This dealer is highly recommended. Loved you guys!

Elijah was helpful we were able to figure something out on the trade and put a great deal together will be coming to him in the future

My husband and I went looking for an SUV. We weren't very sure what we really wanted but the help Yamil gave us was excellent. He really showed us the vehicle we were looking for. The process was easier than we expected. We loved the service they gave us. Totally recommend!

I couldn’t be more pleased with the experience I had over the weekend with my sales associate Elijah. Colonial Toyota and their staff are by far the best dealership I’ve come across ever. There’s no pressure to buy things you don’t need and the numbers given to you are spot on without any surprises or hidden fees. Keep up the great work everyone, I’ll be back in the future when my lease ends. God Bless